Delivery Operations Senior Analyst

We are recruiting a Delivery Operations Senior Analyst (Operations) for one of our clients in Lisbon.You are responsible for and own the delivery of service and service metrics to the client as per contractual agreement, while managing all aspects of the team's strategy, forecasting and delivery of execution excellence regarding the assigned workflows and reporting directly to the Service Delivery Lead. You will own the future growth of the established team. People management, motivation, engagement and accountability are a key function of this role.Main Responsibilities/Accountabilities:Responsibility for maintaining and developing key client relationshipsResponsibility and ownership for the delivery of service and service metrics to the clientResponsible for supporting quality programsResponsible for embedding new processes and workflows into the teamDrive continuous improvement and value add initiativesResponsibility for meeting the obligations established within the contractAllocating resources and responsibilities across the team to deliver business results and develop team membersResponsibility for team members' formal evaluation processes including career development, salary review and performance managementWho we are looking for:Experience in Trust and SafetyMulti-party management: subcontractors, client, other vendors, etc.Demonstration of ability to meet SLA's / metricsRevenue / financial managementStrong organizational, multi-tasking, and time-management skillsExcellent negotiation, influence, mediation, and conflict management skillsAbility to work in a process-driven, high-demand environmentService-focused with ability to meet targets on a continuing basisProven focus on continuous improvement and adding value to clientsProven experience managing matters involving sensitive and challenging user-generated content with good judgment, discretion, and sensitivity.What we offer:Direct contract with the clientGrowth opportunitiesHealth insuranceFlexible BenefitsBonus
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