Deepfield Post-Sales Engineer

Detalhes da Vaga

The Team You'll Be Part Of Come create the technology that helps the world act together.
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks.
Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
The pandemic has highlighted how important telecoms networks are to society.
Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.
Deepfield is a Nokia-owned company that builds the analytic and security solutions that monitor and defend over 90% of internet backbone networks.
We produce cutting-edge research at the intersection of data science, visualization, and network analytics, and we create, deploy, and maintain the largest global network analytics platform.
Join us and help us advance state-of-the-art network intelligence.
How You Will Contribute And What You Will Learn We are hiring an experienced (minimum 5+ years) Post Sales Engineer who has worked with Service Provider accounts such as ISPs, MSOs, Telcos, and/or Mobile with a focus on network security.
You will provide technical assistance related to IP traffic management, network analytics, DDoS threat and mitigation, customer training on Deepfield Product suite when appropriate, and advocate for the client experience.
The ability for the post sales engineer to go deep into technical questions, as well as having solid presentation skills are a must.
Having and understanding of ISP traffic patterns and challenges is also appropriate.
What You'll Do Provide use case driven support to customers using all Deepfield Applications (Cloud Intelligence, Subscriber Intelligence, Operational Intelligence, Defender DDoS)Deliver IP traffic management and network analytics solutions to customersDDoS detection and mitigation solutions to customersAnalyze client and global internet traffic patterns, reporting on lessons learned and fundamentalsProvide customer demonstrations and technical walkthroughsTrain customers on the Nokia Deepfield products in both formal and informal situationsDevelop and strengthen relationships with existing customer accountsLiaison between the client(s) and Nokia-Deepfield BU to display and evolve product valuePartner with Deepfield Technical Operations Engineers for customer upgrades and deploymentsPartner with Deepfield Security Operations Engineers for resolution to customer's attack eventsDeployment and maintenance of Deepfield solutions, on-premises, and in-cloudCustomer advocacy – customer engagement lead, assisting customers to help them maximize usage of the solution, responsible for identifying customer requirements and ensuring customer satisfaction with the Deepfield solutionProviding professional services to assist with solution customization and integration into their environmentsWork closely with R&D to manage escalation of customer issues that require development team engagement and supportAssist with writing and updating technical documentationTravel to attend technical trade shows, training, and customer meetings as requiredFlexibility in client meetings to allow for changing remote work requirementsWork alongside industry leading team membersKey Skills And Experience Your Knowledge & Experience Proficiency with advanced configuration and management of Service Provider networksProficiency with Routing & Switching, Security, Collaboration and Data CenterDDoS traffic patternsPacket InspectionExperience with NetFlow/SFlow/IPFIXTCP/IP networking (ISIS OSPF BGP SNMP DNS)Scripting experienceUsing Linux/UNIX operating systems at a user or admin levelBasic understanding of Git repositoriesScripting experience with PythonUnderstanding of how distributed compute cluster functionsWorking within a ticket tracking system (Salesforce, JIRA, a plus)Cloud hosting experience (such as Amazon Web Services)Familiarity with big data technologies (such as Hadoop)Experience with virtual platforms (such as VMware, Hyper-V, etc.
)Understanding of configuration management (such as SaltStack, Puppet)Building strong relationships with customersListening and communication: strong written and oral communication skills are essentialBeing a self-starter, pro-active in identifying customer issues and driving to resolutionThriving in a fast-paced, quickly evolving, tech start-up environmentContributing remotely to a collaborative, dynamic, and diverse teamExcellent verbal and written communication skillsAbout Us Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks.
Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.
What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality:
One of the World's Most Ethical Companies by EthisphereGender-Equality Index by BloombergWorkplace Pride Global BenchmarkAt Nokia, we act inclusively and respect the uniqueness of people.
Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.

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Salário Nominal: A acordar

Fonte: Jobleads

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