We are looking for a highly motivated and technically skilled person to join the Tech Support Team for a world-renowned technology company. As a Technical Support and User Activation Representative, you will have a unique opportunity to play an important role in providing first-class assistance to our customers, troubleshooting technical issues, and helping them maximize their use of high-tech products.
Our client is a global community of customer experience experts. Everyone is quick, curious, driven, lifelong learners, and committed to the world's most beloved brands. We are looking for a Danish-speaking expert in Technical Support and User Activation who loves helping others, is passionate about delivering excellent customer service, and has a genuine passion for technology and AI – and we want you on the team. This is the perfect opportunity for a tech-savvy person.
What can we offer you?
We promote an international and inclusive environment, where you will feel supported, encouraged, and welcome from day one. We are committed to your growth and success:
Cutting-edge technology – Be at the forefront of technology, working with the latest tech products and innovations.
Career development – We offer strong professional development programs, mentoring, and opportunities for advancement within our diverse customer service team. This is your chance to grow and develop in a dynamic and fast-paced industry.
Make a real difference – Improve users' lives directly by solving their technical challenges and guiding them to maximize the value of their devices. Your role is crucial to ensuring our users get the most out of their technology, making a real difference in their lives.
Full-time permanent contract .
Additional staff benefits .
Join us as a Technical Support and User Activation Expert!
In this role, you act as a bridge for the user. You listen to and understand our users' questions, ensuring they understand how to move forward. Your work will not only involve problem-solving; you will ensure the user gets the most out of their tech product while using the latest and most advanced technology tools in your daily work. Your primary tasks will be using your in-depth tech knowledge to diagnose and resolve complex problems while advocating for our customers, addressing their needs, and delivering exceptional service.
REQUIREMENTS
You have good English proficiency (B2+), both written and spoken.
Strong interest in troubleshooting hardware and software on various electronic devices.
Passion for learning and understanding operating systems like Android and iOS, as well as general software.
Enthusiasm for problem-solving and a natural inclination to diagnose and troubleshoot technical issues.
Positive attitude and strong ability to handle stress effectively.
Excellent listening skills and a keen interest in building strong relationships with customers.
Creative mindset and resourceful in finding innovative solutions and alternative approaches.
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