Danish Customer Care Advisor In Portugal (Fully Remote)

col-wideJob Description:

Take Your Career to the Next Level!

We're seeking a dynamicCustomer Support Specialistto join our innovative and energetic team. If you're adaptable, personable, and thrive in fast-paced environments, this opportunity is made for you!
Role Overview:
As aCustomer Support Specialist, you'll interact with clients via phone, chat, email, and social media to address account, technical, and financial concerns. Your efforts will boost customer satisfaction and contribute to improving our processes.
Key Responsibilities:
Deliver exceptional support through various channels: phone, live chat, email, and social media
Assist with account setup, verification, login issues, financial queries, and technical concerns
Serve as a trusted advisor, particularly for clients in the sports sector
Respond promptly to customer questions, concerns, and feedback
Foster strong client relationships through clear and effective communication
Uphold service excellence while adhering to company policies
Suggest improvements to enhance processes and customer experiences

Requirements:
Fluent in Danish (C2 level)
Fluent in English (B2 level)
EU Citizenship or Portuguese Residency Card
0-1 year experience in customer support
Strong leadership, analytical, and communication skills
Eagerness to learn and grow

Why Join Us:
Attractive Salary:Competitive compensation that values your skills
Performance Bonus:Rewarding your achievements
Meal Allowance:Covering daily meal expenses
Transportation Support:Helping with commuting costs
Health & Life Insurance:Comprehensive coverage for your peace of mind
Remote Work:Enjoy the flexibility of working from home

Ready to embark on an exciting journey in customer support?Apply now—we'd love to hear from you!