Czech Trust & Safety Investigator

col-wideJob Description:

Position: Czech Trust & Safety Investigator
Location: Lisbon, Portugal (with Relocation Assistance)
Job Description:
As a Trust & Safety Investigator, you will be an essential part of our customer service team, focused on ensuring a secure and positive user experience. You will handle escalated cases, conduct outbound calls, and use analytical skills to make informed decisions.
Key Responsibilities:
-Case Management:Review and assess escalated cases for policy violations or safety concerns, making informed decisions based on established guidelines.
-Customer Interaction:Respond to inquiries via phone, helpdesk, and live chat; perform outbound calls to gather evidence and validate complaints.
-Complaint Resolution:Address and resolve customer complaints, providing solutions and following up to ensure resolution.

Qualifications:
- Fluent inCzechwith a strong command of English.
- Authorized to work in Portugal (EU citizen, residence card, etc.).
- Strong problem-solving and decision-making skills
- Positive attitude and a strong desire to help customers
What We Offer:
-Competitive Compensation: Enjoy a rewarding salary with performance bonuses.
-Supportive Relocation: Receive comprehensive assistance for your move, including flights and accommodation.
-Health and Growth: Access private Health & Life Insurance and ongoing professional development opportunities.
If you are a fluentCzechspeaker with a passion for providing exceptional customer service, we would love to hear from you.
Apply now!Drop me a message for more details or send your CV to ******.
Discover more opportunitieshere: https://t.me/jobforyoucs