Technical Support & Customer Service Jobs for Czech Speakers - Greece, Athens
Are you a Fluent Czech speaker?
One of Europe's largest customer service providers is expanding and hiring Customer Service Agents & Technical Support Representatives in Athens & Piraeus, Greece.
An excellent opportunity for Fluent Czech speakers.
The Role:
Customer Service Agents interact with customers at all stages of the business lifecycle, helping them make purchases and resolving any product and service issues.
Customer Service Agent spends time performing the following duties:
Greeting customers and answering any questions they have about the business, its practices, and its products and services.
Recommending products and services and processing them for customers.
Resolving any problems customers have with their products and services, including issuing refunds or exchanges and arranging repairs.
Required:
Experience in customer care call center (inbound calls, emails, and chats).
Ability to resolve customer concerns and create a seamless customer experience.
Soft Skills: advanced Active Listening and Engagement.
Confident, adaptable, and empathetic.
Pleasant and positive attitude.
Language: Czech Native or fluent; English fluent.
Skills: General knowledge in PC usage, email, internet searching, Windows.
The Role:
Customer Service Agents will be answering inbound volumes (phone and email) for high range customers. Mostly they will need to handle queries for bookings, complaints, information requests regarding itinerary, prices, and flight rules. The service is both pre-sales and after-sales. Ability to quickly find information on the website/internal knowledge base.
The Company Offers:
Multicultural working environment.
Competitive salary.
Excellent relocation package (including flight ticket, taxi from the airport to the hotel, up to two weeks hotel accommodation).
Production bonus.
On-site canteen.
Great benefits & discounts (Greek lessons, theaters & shows, etc.).
Modern facilities and high technology devices and tools.
Casual dress code!
Career development opportunities.
TP Family Program (summer camp for children, discounts, etc.).
Extra overtime pay.
In-house doctor and examination center.
Welcome event.
Employee Relations team to help new hires integrate into the Greek lifestyle and culture.
14 x Salaries.
For immediate interview please email CV to: ****** or call Elizabeth on Mobile + Whatsapp: +353 (0)83 0105894.
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