Czech Speaking Trust and Safety Investigator - Lisbon Lisbon, Portugal - Office based Our client is recruiting Czech speakers for this Trust and Safety Investigator role. Gross salary per month is €1060 + free accommodation for the whole 12 month contract (own room in a shared house/apartment). Alternatively, if no accommodation is required, gross salary can be €1260 per month instead. Key Responsibilities: Case Review & Assessment:Evaluate escalated cases to identify potential policy violations or safety concerns. Customer Interaction:Respond to customer inquiries through various channels, including phone, helpdesk, and live chat. Address inquiries and concerns effectively, especially critical safety cases, while demonstrating empathy. Outbound Communication:Conduct outbound calls to gather evidence related to complaints from both drivers and customers. Customer Service Excellence:Provide exceptional service to both riders and drivers by resolving their issues within time limits. Offer appropriate solutions and alternatives and follow up to ensure resolution. Client Services Expertise:Maintain in-depth knowledge of Client services to provide efficient and informed suggestions. Decision-Making:Make informed decisions based on thorough analysis and established policies. Confidentiality & Security:Adhere to corporate confidentiality policies and ensure the proper handling of customer information to guarantee data security. Requirements: C2 Czech and B2 English are required; candidates must also have work permission for Portugal (i.E., an EU passport or a Portuguese residence card). Willingness to work shifts and weekends is essential, along with good general computer skills. * Please note relocation to Lisbon is mandatory and B2 English is required. #J-18808-Ljbffr