Job DescriptionOpportunityAt Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. By joining our team, we will empower you and your colleagues to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible. This isn't just about the part you play in our business, it's about the change you can make in our world.Let's create a better tomorrow and make positive change – socially, economically, and globally. Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.We strive ambitiously to make trade more open, inclusive, and sustainable – for communities, customers, and employees worldwide. With Maersk, you'll be surprised at the difference we can make in the world together.We OfferAt Maersk, we put you in the driver seat of your own career, and you will be trusted and empowered to take on new challenges. We offer you an exciting global career at the forefront of world trade. Thanks to our global scale, you will be well-positioned to explore opportunities at Maersk around the world. Highlights include modern talent development initiatives and competitive benefits. We are proud of our people who define our company's industry leadership, global team culture, and customer-centric focus every day.Having substantial operations in over 130 countries, we work across continents, cultures, and with individuals from all walks of life. This drives our ambition to create equitable and inclusive workplaces where every individual can have a sense of belonging.Industry-leading talent development initiatives and competitive benefits: our parental leave policy is recognized as one of the best in the industry.Flexible Workplace Policy and working hours.Access to internal training opportunities.Excellent benefits to employees, including a competitive pension scheme and health insurance.Key ResponsibilitiesManage and monitor the end-to-end shipment process.Coordinate with various stakeholders in shipment process handling.Orchestrate the overall flow of an end-to-end shipment.Provide value to customers through effective business solutions by having good business knowledge/process understanding.Resolve queries with shippers/customers/key account managers/other stakeholders in a timely manner.Maintain a customer-centric approach to avoid errors and prevent their recurrence.Prepare and submit all documents accurately and timely, keeping stakeholders informed of the status.Responsible for cross-selling/up-selling and customer retention.Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operations.Identify deviations from IOPs and proactively share them with the customer and reporting head.Respond to all inquiries promptly and escalate difficulties as defined in SOPs/IOPs.Maintain effective communication by regularly participating in conference calls with clients.Record and report performance to provide recommendations on service delivery wins and failures.Work with the KCMs/commercial team to establish and strengthen customer relationships.Comply with specific customer SOPs and monitor respective KPIs.Execute reports or other tasks assigned by the Team Leader/Manager.We are looking forSolid experience in logistics/supply chain and related areas.Good knowledge of and experience with logistics companies and supply chain management operations, from both origin and destination.Fluency in English, Spanish, and French is mandatory.Excellent communication skills and the ability to communicate confidently with stakeholders.Stakeholder management skills and relationship building.Passion for driving closures and a high-level customer service orientation.Result orientation.Well-organized when working under pressure.Team player who collaborates with others to achieve results.Good understanding of operational processes.Conveys a sense of urgency and drives issues to closure, persists despite obstacles.Positive and proactive attitude.Maersk is committed to a diverse and inclusive workplace. We embrace different styles of thinking and are an equal opportunities employer. We welcome applicants without regard to race, colour, gender, age, religion, national origin, sexual orientation, physical or mental disability, and other protected characteristics. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing ******.
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