.Customer & Technical Support - German speaker Are you the best professional solving technical issues? Can you transform a problem into a good experience? Are you fluent in German? Then, work as Customer & Technical Support! We are looking for a Technical Support Representative to join our team. Be the first point of contact with our client's end-users. Answer customer questions and clarify any information about our client's software, through phone and email. The best professionals, processes, and software-tools will give you support. Also, you will have crucial training. Are you ready for your new adventure? Apply! Our client is a multinational company known to be responsible for the creation of multimedia and creativity software products. It is the strongest brand in the digital marketing software field. Through our client's software, the end-users have everything they need to deliver exceptional digital experiences! What you'll do Working as a Customer & Technical Support, you'll have to be a relentless advocate for the customers and their issues; Provide the necessary help to solve all customer's technical issues, through phone and email; Ensure customer satisfaction, presenting creative solutions to their issues; Make an effort to regain customer's confidence in the brand; Provide recommendationsto engage with customer's needs; Have a central role within the internal organization. What you'll need Fluent level of written and verbal communication skills in German; Good level of written and verbal communication skills in English (minimum B2); Experience in TechnicalSupport (1 year minimum); Customer oriented with strong decision-making skills; Excellent communicationand good argumentation skills; Ability to solve technical issues creatively; Ability to build and maintain positive relationships with customers; Basic knowledge of Windows and MS Office. What we offer Excellent work opportunity in a leading multinational company; International career ina multicultural environment; Possibility of cooperation with leaders in various industries; Stable work and career progression; Respectful and inclusive environment; A wealth of opportunities to progress and move business areas projects; Flexibility & Work/lifebalance; Health Insurance since day one in the company; Possibility to live in one of our apartments; Annually complementary return flight to your home country (within Europe); Free healthy meals in the cafeterias, such as soup, bread, salad, and fruit; Free Portuguese language courses, sport activities, and organized events. About Teleperformance Portugal Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute
