Customer & Technical Support – French speakerAre you the best professional solving technical issues? Can you transform a problem into a good experience? Are you a native French speaker? Then, work as Customer & Technical Support!
We are looking for a Technical Support Representative to join our team. Be the first point of contact with our client's end-users. Answer customer questions and clarify any information about our client's software, through phone and email.
The best professionals, processes and software-tools will give you support. Also, you will have crucial training.
Are you ready for your new adventure? Apply!
Whomever you are, whatever you do, bring your ambition, ideas, energy and determination. Come drive our business into the future.
What you'll doWorking as a Customer & Technical Support, you'll have to be a relentless advocate for the customers and their issues;Provide the necessary help to solve all customer's technical issues, through phone and email;Ensure customer satisfaction, presenting creative solutions to their issues;Make an effort to regain customer's confidence in the brand;Provide recommendations to engage with customer's needs;Have a central role within the internal organization.What you'll needNative written and verbal communication skills in French;Fluency in English – B2 level (mandatory);Customer oriented with strong decision-making skills as a Customer & Technical Support;Excellent communication and good argumentation skills;Ability to solve technical issues creatively;Ability to build and maintain positive relationships with customers;Basic knowledge of Windows and MS Office.Teleperformance PortugalTeleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine! With more than 12,000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
Apply nowBecome a member of a worldwide team
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