Lisbon
Customer Success – CST /
Permanent - Full-Time /
On-Site
WHO IS AGICAP?
Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid.
Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.
Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin.
These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure!
Your mission :
You manage the bank integration process with our customers and ensure that Agicap is connected to all necessary data sources without errors
You coordinate all internal & external stakeholders (bank contacts, customer success team, etc.) and always keep track of the progress of the project
You advise our customers during the integration process on the best possible technical setup with regard to data integration
You work closely with our onboarding team to ensure that technical setup and product training are optimally aligned
After successful setup, you will support Account Managers in solving in-depth technical customer questions as needed
You act as an interface between the product team and our customers by transparently communicating customer feedback to the product team. In this way, you make a significant contribution to improving our software
You will become a specialist for a topic in the technical area in order to promote the exchange of knowledge both internally and between the teams
What we are looking for :
You have gained initial professional experience in the form of internships/working student activities in technically-oriented roles or roles with a lot of customer contact (customer success, technical customer service, sales engineering, IT project management, etc.)
You are able to communicate technically complex topics clearly and simply to customers
You are very structured and pragmatic in your work
You have successfully completed your university degree (Bachelor's or Master's) or your computer science training
You are curious and structured and can deal with changing priorities on a daily basis
You have a C2 level command of written and spoken German and are business fluent in English
What we offer :
A competitive salary package
A key moment to join a fast-growing startup and contribute to the creation of our new international hub (opened in April 2023)
A beautiful office in the heart of Lisbon, right in one of Europe's top rising tech hubs
Great opportunities to advance your career within a fast-growing international company
Daily challenges working with SME executives and CEOs
A highly entrepreneurial environment that is empowering, educational, and offers a lot of autonomy
A vibrant and passionate work atmosphere with a true team spirit to help Agicap grow internationally
A fun, energetic team where we celebrate with regular afterworks, team building events and global seminars with all Agicapians
Daily lunch allowance, health insurance, transportation reimbursement and state-of-the-art work equipment
HOW DO YOU BECOME PART OF THE TEAM?
Our interview process takes an average of 2 weeks and generally consists of:
First meeting with the Talent Acquisition team
A role play or case study with the respective department
Final round with management (and sometimes C-level decision-maker)
A transparent and fast process is a top priority for us - we therefore endeavour to respond to all applications within 48 hours .
At Agicap, we believe that true innovation thrives in an environment where everyone feels valued and included. We're committed to building a diverse team that reflects the variety of perspectives in our world. If you're excited about this role but don't meet every requirement, don't let that stop you from applying—we want to hear from you! We welcome applications from all backgrounds. Join us in creating a workplace of inclusiveness.
See you soon, your Agicap Lisbon team!
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