Become a member of our ambitious and motivated support team. Ensure customer satisfaction by representing one of the world's most recognizable companies and supporting their business. Our client is one of the world's leading companies in the field of Social Media and wants you to be part of its team.
Responsibilities
Provide support to high-level clients to help them grow across multiple channels – chat, email, and phone;
Support and expand the self-serve advertising base for clients in the online and digital advertising domain;
Provide pre and post-sales support for all self-service products; Provide product and tool support to enhance clients' experience;
Identify and solve technical problems, bugs, and ads' delivery issues;
Resolve customer issues in a timely manner, proactively communicate to clients on progress, and identify areas where clients can improve usage of our solutions;
Provide vital product insights and feedback from our customers to engineering.
Your Profile
Native-level written and verbal communication skills in Turkish; Good knowledge of English (B2 level) required;
Computer skills (basic skills mandatory, advanced skills like coding preferential);
Good analytical skills and logical thinking;
Excellent communication skills: verbal, written, and listening skills;
Proactive and quick learner, able to adapt to continuously evolving needs to help clients grow their business on the advertising platform;
Ability to multitask and work under pressure; Availability Monday to Sunday, including rotating weekends;
EU citizenship or work permit for Portugal.
Our Offer
Possibility of cooperation with leaders in various industries;
Stable work and career progression; Investment in training and personal development;
Health Insurance since day one in the company;
Possibility to live in one of our apartments;
Relocation support;
Free Portuguese language courses, sport activities, and organized events;
Fixed monthly salary and monthly and quarterly bonuses.
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