Customer Support Tourism Advisor (M/F) - Ref: 921043841 Resumo da Oferta
3254419011025
2024-10-12
ManpowerGroup Portugal
Porto
Presencial
Call-Center, Helpdesk e Telemarketing
A definir
Full-Time
Descrição da Empresa
Num mundo do trabalho cada vez mais complexo, exigente e imprevisível, as empresas têm de aumentar o seu grau de inovação num contexto de permanente competitividade. A ManpowerGroup é líder mundial em soluções de outsourcing, concebidas desde a raiz com orientação para resultados, desenvolvendo o Potencial Humano e valorizando novos modelos laborais.
Descrição da Função
ManpowerGroup is a company dedicated to people, providing the best experience in the employment industry. We are looking for motivated candidates who want to live this experience. Join this journey with us. MANPOWERGROUP, world leader in Human Resources services and specialist in Contact Center Management, is recruiting Customer Support Assistants, fluent in English. The Customer Support Consultant is the agent responsible for handling all incoming customer requests by phone, email, and chat, in line with service standards and procedures, offering excellence and quality of service to our customers.
Main responsibilities:
Handle all telephone calls in line with service standards and procedures;
Assist customers with specialist support and after sales service such as booking changes, purchasing additional services, and special requests;
Provide relevant information to customers in order to improve customer service and loyalty;
Respond to customer emails and chats in accordance with appropriate service level agreements;
Assist customers with their online bookings and other web enquiries;
Inform customers about web features and content;
Assist with internal support and training of new staff when required;
Participate in specific operational projects where required.
What we are looking for:
Fluent in English;
Excellent verbal and written communication skills;
Very good knowledge of Microsoft Office package;
Experience in the travel industry, either in retail operations or in air tours/bookings, is considered a plus;
Ability to organize and prioritize;
Ability to work flexibly to business needs and under pressure;
Ability to think outside the box and be open to new challenges;
Flexibility to attend supplier training and/or education events;
What we offer:
Multicultural environment;
Career progression possibility;
Dynamic team.
If you are the candidate we are looking for, send us your CV and join the team!
Localização
Porto, Portugal
ManpowerGroup Portugal
https://www.manpowergroup.pt/pt/home
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