Job Opportunity : Customer Support Telecom Products (French)
Location : Porto, Portugal (On-Site)
Start Date : 2nd December 2024
Working Hours : Monday to Saturday, 7:00 AM - 7:00 PM
Salary Package : 1,383 gross / month
Cross Border Talents is looking for a Customer Support Representative to join our client's team in Porto, Portugal. This is an exciting opportunity to work with a leading company in the telecom sector, providing top-tier customer support for their telecom products.
If you're a French speaker with a passion for helping customers and solving problems, we want to hear from you!
What We Offer :
Salary: 1,383 gross / month.
Meal Allowance: 9 per working day.
Performance Bonus: 100 per month for the first three months, then based on performance, up to 200 / month.
Private Medical Insurance after 4 months of employment.
Transportation Reimbursement of up to 40 / month.
Full training and career development opportunities.
An inclusive and supportive team environment.
Key Responsibilities :
Assist customers with inquiries across various channels, including phone, email, and chat.
Support customers with subscription management, billing issues, and technical troubleshooting.
Provide information and resolve issues related to telecom services, such as product features, service availability, and account management.
Maintain a positive customer experience, ensuring each interaction is handled professionally and efficiently.
Identify opportunities to upsell or cross-sell telecom products when appropriate.
Ensure accurate documentation of customer interactions and issues in the system.
Requirements :
Fluent in French (written and spoken) proficiency at a minimum B2 level.
Previous customer support experience in a call center or similar environment is a plus.
Strong problem-solving skills and the ability to troubleshoot technical issues.
Excellent communication skills and a customer-centric approach.
Ability to work on-site in Porto, Portugal.
Flexibility to work in shifts within the provided hours (Monday to Saturday, 7:00 AM - 7:00 PM).
If you're passionate about customer service and ready to start a new opportunity in Porto, we encourage you to apply!
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