Customer Support Specialist, Spanish/French Speaker (All Genders)

col-wideJob Description:

Responsibilities
Are you open, and communicative and love working with a diverse range of customers to help them with their IT challenges? Then join our Customer Support Team as a Customer Support Specialist, Spanish/French Speaker (all genders) for the EMEA market and satisfy our customers by delivering an outstanding customer experience.
Support our existing customers based in EMEA and other English-speaking countries with their technical and accounting issues over the phone, via email, and via live chat
Provide support to our customers by answering inquiries via our ticket system
Show our software solutions to customers via online demonstrations, presenting functionality that will solve their IT challenges
Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers
Requirements
At least 1 year of work experience in a related field (customer service/ sales, etc.)
Native (or near-native, C1 minimum) level of English is mandatory.
Knowledge of Spanish or French, both spoken and written is mandatory
Strong communication skills and passion for working with people
Excellent problem-solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably, and correctly
Good presentation skills, with a high level of attention to detail
Ability to work independently while collaborating with remote teams in a fast-paced environment
Good technical skills, proficiency in Internet-related applications, good experience with Windows, Mac, and Linux operating systems
Experience with ticketing systems such as Jira, and Freshdesk is an advantage
Determination, enthusiasm, and willingness to learn
What we offer
The work location is our office inPorto
Onsite Onboardingin our HQ office for an optimal start
Great compensation and benefits packagesincluding company achievement bonus and stock-based options, regular salary reviews
Access to Corporate Benefits platform with manydiscounts
RegularTeam eventsand company-wide celebrations
Public transport-friendlyoffice
Work From Abroad Programallowing up to 40 days of work outside your contracting country
Open door policy, no dress code rules, frequent all-hands
Hybridwork time with up to 50% home office
We celebratediversityas one of our core values, and join and drive one of the c-a-r-e initiatives together with us!