Customer Support Specialist (Portuguese/English Speaker)

Job Title: Customer Support Specialist (Portuguese/English Speaker)

Location: Lisbon, Portugal

Employment Type: Full-Time

Job Description:

We are looking for a dedicated Customer Support Specialist fluent in both Portuguese and English to join our team in Lisbon, Portugal. In this role, you will provide top-tier customer service, assisting clients with inquiries, troubleshooting issues, and ensuring a positive overall experience. You will be handling customer interactions through various communication channels such as phone, email, and chat.

The ideal candidate is a great communicator, customer-focused, and enjoys solving problems in a fast-paced environment.

Key Responsibilities:

Handle customer inquiries and support requests via phone, email, and chat in both Portuguese and English .

Troubleshoot issues and provide effective solutions in a timely manner.

Assist customers with product information, account management, and general inquiries.

Document customer interactions, issues, and resolutions accurately using CRM systems.

Collaborate with internal teams to resolve complex issues and improve the customer experience.

Provide feedback to management to enhance processes and customer satisfaction.

Stay updated on product features and company policies to offer the best support.

Qualifications Required:

Fluency in Portuguese and English (written and spoken).

Previous experience in a customer support or call center role.

Strong problem-solving skills and attention to detail.

Excellent verbal and written communication skills.

Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Familiarity with CRM systems or customer support software is a plus.

Preferred:

Experience in technical support or customer service within a tech-driven environment.

Strong organizational and multitasking abilities.

Why Join Us?

Work in the vibrant city of Lisbon with a dynamic, multicultural team.

Competitive compensation and benefits.

Opportunities for growth and professional development.

Supportive and friendly work environment.

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