Customer Support Specialist, German Speaker

We're looking for  French  speaking Customer Service Advisors to join our client's team in the beautiful Portugal!
What you'll do: Provide the highest level of support to our customers via phone and email on a range of issues; Give accurate, valid and complete information by using the right procedures; Be the owner of the customer query and ensuring a timely resolution and response; Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner; Meet and exceed our customer service quality goals, compliance regulations and productivity targets; Create amazing customer experience that people value and we are proud of; Be responsible to follow the direction of management and provide feedback What's the offer: Work from home possibility.
Health Coverage and Private Health Care.
Attractive Salary package with performance bonus.
What we're looking for: German C2 English B2 Ability to resolve customer concerns and create a seamless customer experience.
Self Sufficient & confident in troubleshooting basic technical issues related to Connectivity, Systems & Devices.
Ability to walk customers through complex procedures from start to finish.
EU Citizenship / Residence card / Manifest of interest