We are a leading provider of telecom products, dedicated to delivering exceptional service and innovative solutions to our customers. Our team in Porto is expanding, and we're looking for enthusiastic individuals to join us in supporting our growing customer base.
Position: Customer Support Specialist
Location: Porto, Portugal
Schedule:
Days: Monday to Saturday (rotating shifts)Hours: 7:00 AM to 7:00 PM
Role Overview:
As a Customer Support Specialist, you will be crucial in ensuring our customers receive outstanding support across various communication channels. Your primary responsibilities will include handling inquiries related to subscriptions, billing, technical troubleshooting, and more.
Language Requirements:
Native French speaker or C2 proficiency level in French
Compensation and Benefits:
Monthly Salary Base (x14): 930 EUR, 13,020 EUR grossMeal Allowance: 9 EUR per day, 2,376 EUR annuallyPerformance Bonus (x12): 100 EUR (first three months, then performance-based)Private Medical Insurance: Provided after 4 monthsTransportation Reimbursement: Up to 40 EUR monthly, 480 EUR annually
Responsibilities:
Receive Incoming Calls: Assist Bouygues Telecom customers via inbound calls.Provide Solutions: Offer personalized solutions and advice to customers based on their needs.Embrace Company Culture: Live and share the company's culture with colleagues daily.
Requirements:
Experience: Previous customer service experience preferred.Communication Skills: Excellent verbal and written communication skills in French.Technical Aptitude: Basic understanding of telecommunications products/services preferred.Team Player: Ability to collaborate effectively in a team-oriented environment.Flexibility: Willingness to work rotating shifts including weekends.
Why Join Us:
Career Growth: Opportunity to grow within a dynamic and expanding team.Training: Comprehensive training provided to enhance your skills.Work Environment: Collaborative and supportive workplace culture.Benefits: Competitive salary, performance bonuses, meal allowance, and private medical insurance.
If you are passionate about customer service, fluent in French, and ready to make a difference in the telecom industry, we invite you to apply and join our team in Porto. Grow with us as we continue to innovate and deliver exceptional service to our customers.
Application Process:
To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in this position. We look forward to hearing from you!
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