Customer Support Specialist, French Speaker

We're looking for French speaking Customer Support professionals to join our client's team in Braga!
What you'll do:

Provide the highest level of support to our customers via phone and email on a range of issues;
Give accurate, valid and complete information by using the right procedures;
Be the owner of the customer query and ensuring a timely resolution and response;
Build meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner;
Meet and exceed our customer service quality goals, compliance regulations, and productivity targets;
Create an amazing customer experience that people value and we are proud of;
Follow the direction of management and provide feedback.

What's the offer:

Health Coverage and Private Health Care.
Attractive Salary package.
Fast career growth opportunities.

What we're looking for:

French C2 level.
Ability to resolve customer concerns and create a seamless customer experience.
Self-sufficient & confident in troubleshooting basic technical issues related to Connectivity, Systems & Devices.
Ability to walk customers through complex procedures from start to finish.
EU Citizenship, Portuguese residence, or Manifest of interest.

Don't miss this incredible opportunity! Apply now!
Job Type: Full-time
Pay: 800.00€ - 900.00€ per month
Ability to commute/relocate:

Braga, Distrito de Braga: Reliably commute or willing to relocate with an employer-provided relocation package (Required).

Application Question(s):

Are you eligible to work legally in Portugal?

Language:

French C2 (Required).

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