Customer Support Specialist

What are you working on? The name of the project(s): Idle Pet Shelter, Idle Royal Stories, Idle Inn Tycoon, Frogs Kitchen At what stage of the project(s)? In Development Genres: Casual Platforms: Mobile Team size and structure?25 people
For which tasks (responsibilities)? Providing support to players, for inquiries about game, features, promotions, game progression and experience, technical issues, lost accounts, missing wins, purchase issues.
Delivering service to players that is good enough and fast enough to meet all the studio targets.
Trendwatching of Social media tools, applications, channels and inform the development team on potential opportunities;
Staying up to date with all current game features.
What kind of professional are we looking for?0.5+ year experience as customer support, community manager, smm or similar
Discipline and flexibility
Ability to balance workload to maintain all communication sources Discord, Helpshift, Email
Passion for games
Appreciation and understanding of teamwork
Advanced English
Will be a plus Commercial experience running international communities
Knowledge of Photoshop, Video Editors or similar tools
What is important for us in a person? We pay attention to your soft skills
The selection process We plan to close the vacancy as soon as possible.
test task - invite for an interview - and give an answer within 1-2 weeks after it.