Customer Support Specialist (Dutch/Flemish)

Position : Customer Support Specialist (Dutch/Flemish)

Location : Lisbon, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Assist customers of a video streaming platform using multiple channels as assigned depending on the need (incoming telephone calls, emails and chat)

Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits

Use cheat sheets, guides and protocols provided during the training

Ensure customer satisfaction and provide professional customer support

Identify when the issue should be re-assigned to another department

Collaborate with other agents or teams in case of more complex cases

Document each action taken in a CRM system in detail

REQUIREMENTS:

Native/near native of Dutch/Flemish language, both oral and written. Fluent in English (at least B2 level)

At least one year of proven customer communication experience (E-mail & Phone)

Ability to cover 3 day shifts rotation including weekends

Accurate, efficient, and respectful communication manner

Problem-solving and critical thinking skills

A resourceful and stress-resilient personality that can adapt and remain calm in all situations

Social Media Savviness

Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)

BENEFITS:

Lunch vouchers

Shifts 5 times a week covering line operating hours from Monday to Sunday 7 AM - 7 PM (two consecutive days off)

Transportation vouchers

Life insurance, health insurance

Dynamic and creative team with a positive and friendly atmosphere

Guidance and tools to reach your full potential

Relocation support

To apply for this position, visit our career page: https://www.careers-page.com/toptalent-2

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