Customer Support Specialist (100% Remote In Portugal)

We're looking for German speaking Customer Service Advisors to join our client's team in the beautiful Portugal!

What you'll do:

Provide the highest level of support to our customers via phone and email on a range of issues;
Give accurate, valid and complete information by using the right procedures;
Be the owner of the customer query and ensuring a timely resolution and response;
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner;
Meet and exceed our customer service quality goals, compliance regulations and productivity targets;
Create amazing customer experience that people value and we are proud of;
Be responsible to follow the direction of management and provide feedback

What's the offer:

Work from home.
Health Coverage and Private Health Care.
Attractive Salary package with performance bonus.

What we're looking for:

German C2
English B2
Ability to resolve customer concerns and create a seamless customer experience.
Ability to walk customers through complex procedures from start to finish.
EU Citizenship / Residence card / Manifest of interest

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