Customer Support Representative - Rides - German Speaker

About the role
The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Our Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support.

Basic Qualifications

Fluent in German

Good knowledge of English (written and spoken)

Currently living in Lisbon or willing to move

Availability to work in rotating shifts from Monday to Sunday

Outstanding reading comprehension and writing skills

Passion for helping others and creating support experiences that exceed users' expectations

Ability to troubleshoot problems and find speedy resolutions

Skilled at handling multiple issues at once

Must work well in a team environment

You're an Uber Advocate

Preferred Qualifications

1 year experience in Customer Support role

Bachelor's degree or college experience preferred

Support experience in a high-volume environment preferred

What the Candidate Will Do

Provide high quality virtual customer support through ticket systems (chat and email), and possibly phone

Ensure low to medium complexity customer issues are resolved using procedures

Ensure high customer satisfaction and demonstrate empathy while solving customer concerns

May perform root cause analysis and present findings

Work on a line of business which has low ambiguity, is stable, with well documented procedures

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

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