Customer Support Representative (Italian Speaker)

Your responsibilities and impact as a:Customer Service Specialist:

Providing the best possible answers and solutions to questions and concerns from customers of the Italian market over the phone, via email or social media.
Supplying customers with the necessary information and solving any issues.
Following up on issues if needed.

Skills, qualifications and interests you need to succeed in this role:

A native level of Italian and at least a C1 level of English.
Passion for customer service, content moderation, or technical support.
Knowledge of the value and impact that a good customer experience can create.
Being an attentive listener, comfortable and skillful at communicating with people.
Being energetic, innovative and working proactively at a fast pace.
Excitement about intercultural communication and committed to a longer stay in Portugal.
Living in or willing to relocate to Lisbon for an international career and life experience.
Having a valid Portuguese work permit or a nationality that allows you to work in an EU country.

What is in it for you?

Type of contract: Unfixed term contract, 30 days probation period.
Working hours: full time (40h/week), shifts 24/7 Monday to Sunday.
Salary conditions: 1050€ gross/month + performance bonus 120 € from 4th full month.
Help with acquiring the NIF and SSN.
If you are relocating to Portugal, a relocation package of 360 euros per month for the first three months can be applied.
Paid professional training.
Fun and engaging company-wide initiatives.
Excellent work culture.

Your Future Company:Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be a member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
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