Position: Customer Support Representative
Location: Lisbon, Portugal
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Listen actively to customers' questions and concerns about products and provide accurate and effective solutions to address their needs
Offer clear and concise guidance regarding product usage, ensuring customers understand how to use products safely and efficiently
Provide detailed information on product ingredients, composition, and safety, answering any queries related to the contents of products
Assist in emergency situations, offering immediate support and advice for customers facing issues like product misuse, and escalating critical cases when necessary
Maintain up-to-date knowledge of the product line and ensure all customer inquiries are handled with professionalism and empathy
Document customer interactions accurately, ensuring detailed records are kept for future reference or further investigation when needed.
REQUIREMENTS:
Native/fluent in Greek, both verbal and written. Fluent in English (minimum B2 level)
Excellent communication skills, with the ability to listen attentively and respond thoughtfully to customer inquiries
Strong problem-solving abilities to address customer concerns efficiently and provide appropriate solutions
Experience in customer service, particularly in handling technical or product-related inquiries, is preferred but not required
Ability to remain calm and composed during high-pressure situations, such as emergencies or difficult customer interactions
Proficiency in using email, phone systems, and other customer service tools; experience with CRM software is a plus
Strong organizational skills to manage multiple customer requests and document conversations accurately.
BENEFITS:
Excellent remuneration package based on experience, skills and performance
Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
5 days of training, covering product knowledge, customer management techniques, and software programs. Training includes hands-on practice through on-the-job training
During the training period, you will be under a preliminary contract, with the opportunity to sign a 12-month contract upon successful completion
Opportunity to work in a supportive environment focused on growth and skill development
Relocation support
And many others!
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