Become a Customer Support Representative for an international Technology Company. Join a dynamic team and embark on a rewarding journey in the heart of Portugal's vibrant capital Lisbon, shaping the future of technology support.
Tasks
Providing accurate and detailed information about the company's products, features, and specifications.
Managing and responding to customer requests through phone and email.
Assisting customers with product setup, troubleshooting, and usage guidance.
Processing customer orders, returns, and exchanges.
Ensuring excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner.
Requirements
A native-level proficiency in German and a minimum B2 level of English.
A valid Portuguese work permit (required).
Living in or willing to relocate to Lisbon for an international career and life experience.
Keeping up-to-date with social media trends and practices.
Resilience to sensitive content, demonstrating emotional maturity and professional detachment.
Motivation and commitment to perform the assigned tasks effectively.
Excitement about intercultural communication and embracing the expatriate lifestyle.
Benefits
Type of contract: Unfixed term contract, 30 days probation period.
Working hours: full time (40h/week) Monday- Sunday 8:00-20:00.
Salary conditions: 1,450 € gross/month + 300 € loyalty bonus every 3 months + 3,000 € signing bonus + performance bonus 120 € from 4th full month.
Health insurance after 6 months.
Paid professional training.
Employee discounts.
Fun and engaging company-wide initiatives.
Excellent work culture.
For international candidates: Reimbursement of your initial flight expenses after 3 months.
Up to 400 € for accommodation/month for first 4 months.
Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation.
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be a member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology, and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
#J-18808-Ljbffr
