Become a Customer Support Representative for an international Technology Company. Join a dynamic team and embark on a rewarding journey in the heart of Portugal's vibrant capital Lisbon, shaping the future of technology support.
Your responsibilities and impact working as a Social Media Content Moderator will be: Providing accurate and detailed information about the company's products, features, and specifications.Managing and responding to customer requests through phone and email.Assisting customers with product setup, troubleshooting, and usage guidance.Processing customer orders, returns, and exchanges.Ensuring excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner.Skills, qualifications and interests you need to succeed in this role: A native-level proficiency in German and a minimum C1 level of EnglishA valid Portuguese work permit (required)Living in or willing to relocate to Lisbon for an international career and life experienceKeeping up-to-date with social media trends and practicesResilience to sensitive content, demonstrating emotional maturity and professional detachmentMotivation and commitment to perform the assigned tasks effectivelyExcitement about intercultural communication and embracing the expatriate lifestyleWhat's in it for you? Type of contract: Unfixed term contract, 30 days probation periodWorking hours: full time (40h/week) Monday- Sunday 8:00-20:00Salary conditions: 1,450 € gross/month + 100€/month retention bonus + 300 € loyalty bonus every 3 months + 3,000 € signings bonus + performance bonus 120 € from 4th full monthHealth insurance provided from the beginningPaid professional trainingEmployee discountsFun and engaging company-wide initiativesExcellent work cultureFor international candidates:
Up to 200 € for the cost of a travel ticket (reimbursement after 3 months upon evidence of travel ticket)Up to 400€ for accommodation/ months for 4 monthsAccommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodationYour Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be a member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
What should you expect from living in Lisbon? A colorful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious Portuguese cuisine and famous cafe cultureFriendly people, good vibes and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environment
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