Customer Support Representative for a Streaming Platform
Description
Atlean World is an International Recruitment company that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.
Your Next Job, Without Boundaries!
We are offering a great work experience in Lisbon, Portugal for a role as a Customer Support Representative - Dutch speaker.
Why a Customer Support Representative role is great for your professional and personal development:
Live in Lisbon and embrace multicultural experiences
Represent a streaming platform
Fast-track career development opportunity
What does your day-to-day in this role look like:
Guide users through account setup and login issues.
Troubleshoot streaming quality, buffering or content playback problems.
Provide assistance on compatibility, installation and device settings.
Help users manage subscriptions, update payment methods and resolve billing issues.
Requirements
Native level of written and verbal communication skills in Dutch
B2/C1 level in English
Availability to work in rotating shifts
Good computer skills
Excellent communication and interpersonal skills and team spirit
EU passport/ID or a Portuguese resident card
Benefits
Joyful Lisbon
Skyrock Growth with a 12-month renewable contract, after 2 years it can become a permanent contract
Meal vouchers, Holiday and Christmas allowance
Private Health Insurance from day one
Gross salary: from 1000€ to 1300€ per month
Accommodation option: private room in a shared apartment
Stable work and career progression, it's possible to become a Trainer, a Team Leader, a Manager.
Relocation Package is included:
Covered flight expenses
Airport pick-up and settling assistance
Accommodation provided in shared apartments
Complimentary Portuguese lessons
Free sports activities and social events
Recruitment process
To apply, send us your CV in English. The recruitment process includes:
Initial contact by e-mail for an initial discussion.
Online video interview to discuss your motivations and the job.
Online tests to assess your skills.
Final interview with our client focusing on specifics of the position and team.
If you are successful, you will receive a contract offer. Congratulations!
Get to know more about Atlean World
Atlean World is your recruitment partner during the whole journey:
Expect a friendly conversation to dive into the details of the role.
Our recruiters are your go-to resource for any questions.
We connect you with our esteemed client.
We remain at your service for any further questions or assistance you may need throughout the recruitment process.
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