Customer Support Representative

The Offer
Opportunity to make a positive impact
Join a market leader within Consumer Durables
A role that offers a breadth of learning opportunities
The Job
Review online videos, content, complaints, and legal notices received from the end customer regarding incorrect decisions taken related to their copyright work/material
Review and update content on a popular social media platform
Audit content received and share it for social media upload
Ensure service delivered to our customers meets contractual Key Performance Indicators (KPIs)
KPIs
Maintain broad knowledge of client products and/or services
Strict adherence to the accuracy guidelines as laid down by the client
Ensure protection of customer data and adherence to compliance processes
The Profile
You have at least 1 year of experience within a customer service role, ideally within the Consumer Durables industry.
You are a strong networker and relationship builder.
You are a strong team player who can manage multiple stakeholders.
You are a strong mentor and coach who can build high-performing teams.
The Employer
Based in Portugal, our client is a Human Resources, Recruitment, and Training company offering a complete and comprehensive placement service with access to their e-learning platform.

#J-18808-Ljbffr