Customer Support Representative

The Offer Opportunity to make a positive impact Join a market leader within Consumer Durables A role that offers a breadth of learning opportunities The Job Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material Reviewing/updating contents on a popular social media platform Audit of content received and sharing for Social Media Upload Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') Maintain broad knowledge of client products and/or services Strict adherence to the accuracy guidelines as laid down by the client Ensuring to protect the data of the customer and compliance process is followed The Profile You have at least 1 year experience within a Customer Service role, ideally within the Consumer Durables industry.
You are a strong networker & relationship builder You are a strong team player who can manage multiple stakeholders You are a strong mentor and coach who can build high performing teams The Employer Based in Portugal, our client is a Human Resources, Recruitment and Training company offering a complete and comprehensive placement service with access to our e-learning platform.