Customer Support (Portuguese, Spanish & English-speaking) - Social Media Resumo da Oferta:
4673234024415
2024-10-02
Concentrix+Webhelp Portugal
Porto
Presencial
Call-Center, Helpdesk e Telemarketing
A definir
Full-Time
Termo certo
11-20 Vagas
Descrição da Empresa:
We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions in over 70 countries. We're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Descrição da Função:
As a Customer Support in Porto, Portugal (On-Site), you will ensure that performance goals are met across all operations while fulfilling client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. You will actively participate in ensuring client guidelines and promoting service improvements provided to all users.
What you will do in this role:
Give customer support by handling customers' issues related to payments, refunds, and other types of inquiries.
Use different platforms and tools to review user behaviors and ensure compliance in the Social Media areas.
Review, audit, and moderate content from end customers.
Provide detailed and organized customer support and seek initiatives to improve the overall customer experience.
Your qualifications:
Concentrix is a great match if you:
Are fluent, verbal and written in Portuguese (C1) + advanced level of English and Spanish (B2) OR fluent, verbal and written in Spanish (C1) + advanced level of English and Portuguese (B2).
Have prior knowledge in online payment methods and transactions.
Have proven computer skills and are a diligent worker.
Have high attention to detail and a problem-solving mindset.
Can effectively communicate, both written and verbally.
Are skilled in multi-tasking.
If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you:
In this role, we offer benefits that help you support your unique lifestyle:
Full-time with indefinite contracts (negotiable depending on your experience and our client's needs).
Competitive salary and performance bonus.
Central location in Porto, Portugal.
Bring-a-friend (referral) bonus opportunities.
Full paid training on the company and the project you'll be working on.
Career development programs, specialized courses, and language classes.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Localização:
Porto, Portugal
Concentrix+Webhelp Portugal:
We are a great place to work! Join us!
https://jobs.webhelp.com/
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