Customer Support (Portuguese, Spanish & English-Speaking) - Social Media

Experience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.If you're looking to grow and be inspired, as a Customer Support in Porto, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfil client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Furthermore, you'll have an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.What you will do in this roleAs a Customer Support, you will:Give customer support by handling customers' issues related to payments refund, and other types of inquiriesUse different platforms and tools to take an active role in reviewing user behaviors as well as ensuring the rules of the Social Media areasReview, audit and moderate contents from the end customer and copyrightProvide detailed and organised customer support and seek for initiatives to improve the overall customer experienceYour qualificationsConcentrix is a great match if you:Fluent, verbal and written in Portuguese (C1)Fluent, verbal and written in Spanish (C1)Have an advanced level of English (B2)Have prior knowledge in online payment methods and transactionsHave proved computer skills and diligent workerHave high attention to detail and problem-solving mindsetHave the ability to effectively communicate, both written and verballyBeing skilled in multi-tasking is essentialWhat's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)Competitive salary and performance bonusCentral location in Porto, PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesEligibility to workIn accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.Application Question(s):Do you live in Porto area?#J-18808-Ljbffr