Customer Support (Portuguese, Spanish & English-Speaking) - Social Media

.Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. If you're looking to grow and be inspired, as a Customer Support in Porto, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Furthermore, you'll have an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users. Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. What you will do in this role As a Customer Support, you will: Give customer support by handling customers' issues related to payments refund, and other types of inquiries Use different platforms and tools to take an active role in reviewing user behaviors as well as ensuring the rules of the Social Media areas Review, audit and moderate contents from the end customer and copyright Provide detailed and organized customer support and seek initiatives to improve the overall customer experience Your qualifications Concentrix is a great match if you: Fluent, verbal and written in Portuguese (C1) Fluent, verbal and written in Spanish (C1) Have an advanced level of English (B2) Have prior knowledge in online payment methods and transactions Have proven computer skills and are a diligent worker Have high attention to detail and a problem-solving mindset Have the ability to effectively communicate, both written and verbally Being skilled in multi-tasking is essential If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role