Overview:
See yourself at Wallenius Wilhelmsen. We collaborate, we care, we challenge every day to keep the world in motion and transform logistics into a zero-emissions, carbon-free industry. Join us and make it happen!
Position is responsible for supporting customers over the phone and via email. Team member will ensure customer requirements and expectations are met and exceeded through service level excellence.
Responsibilities
WHAT YOU'LL DO
Position is responsible for supporting WW/Eukor Customer Support team activities within the region.
Perform business activities between ELS CC/Doc, Port operations, Trade, and commercial office.
Ensure relationships between Customer Support/Documentation, customers, vendors, and other WW departments remain strong and mutually productive.
Drive customer service excellence through the phone and over email, by delivering quality output, and working efficiently and productively.
As part of the Customer Support team, work together to ensure that the department continues to grow, and customer expectations are exceeded.
Qualifications
WHAT YOU'LL NEED
Two years or more of customer care experience.
Two years or more of experience in the maritime and logistics industry preferred.
Fluent in written and spoken English. Clear and articulate communicator with excellent written and verbal skills.
Computer knowledge is needed to work in multiple applications.
Ability to work under pressure, to reach personal and team assigned goals.
Engage, understand and commit to follow company's policies, values, and indicators.
EVEN BETTER IF YOU HAVE
Customer oriented.
High focus on data quality and accuracy.
Effective interaction with customer care co-workers locally and across regions.
Propose and promote smarter ways of working to meet our customer needs in a more efficient way.
Process oriented and results driven are a must in this position.
Self-motivated team player, focused on working and sharing best practices.
ABOUT US
Wallenius Wilhelmsen is an iconic shipping and logistics company with premium end-to-end supply chain management. Our vision is to empower people and markets through a sustainable flow of goods and services.
We transport and handle cars, tractors, trains, windmills, or even whole factories for some of the most well-known companies in the world. Our eyes will always be on supreme quality in everything we do, while moving towards zero-emission logistics. We are powered by nearly 8200 people, working on vessels and at ports, at vehicle and equipment processing centers, and offices in nearly 45 countries. When added up, the effort of our global workforce keeps the world moving.
OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION
We are a global group of people from diverse backgrounds and lifestyles. Wallenius Wilhelmsen is proud to be an equal opportunity employer committed to building a workplace where all contributors feel they can bring their best selves every day, learn from each other, and be appreciated. We recognize that Diversity, Equity, and Inclusion is central to our business outcomes because it touches every part of our operations and strategy. Our journey towards sustainable and integrated logistics compels us to attract people with diverse experiences, skills, and abilities.
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