More than a bank, our client is an ally whose role is to be ever closer to families and businesses in Germany.
It provides a global financial service that adapts to the needs of each client: individuals and companies. It offers an innovative and comprehensive offer of products and services, managed in a specialized way, designed by people and for people.
Are you living in Porto, with great German skills, and looking for a new challenge in your career, from Monday to Friday? This is the job for you!
If you are out of Porto but would like to be part of this team, don't worry: it may be possible to provide some relocation benefits for you, to move to the city!
responsabilidades chave
Providing information on product parameters/conditions and ongoing marketing campaigns;
Organizing branches and services;
Delivering sales-oriented presentations of the institution's product range;
Supporting marketing campaigns;
Sending termination requests via email to consultants, branches, and departments within the private and business client segments;
Concluding surveys by sending forms, requests, or result declarations, as well as handling PIN/TAN requests for online banking services;
Activating card blocking in cases of theft or loss, for example;
Managing mediation processes by referring them to branches, responsible departments, the Security Center, Quality Management, units within the Wealth Management segment, other group units, or the bank's branches;
Providing navigation assistance within the banking portal;
As a Contact Center Agent, you will also be responsible for receiving verbal feedback, registering concerns if necessary, and forwarding emails to the company's Quality Management.
competências
Fluency in German (required).
Intermediate to advanced proficiency in English.
High school diploma (minimum requirement).
Proficiency and comfort with technology and the internet.
Previous experience in similar banking roles (non-mandatory).
Strong team spirit and excellent communication skills.
principais benefícios
Base salary of € 950 gross/month;
Language bonus of 450€/month;
Performance bonus up to €200;
€7.63 net per working day on food card;
Health insurance;
Full-time: 8h / day, 40h weekly (Monday to Friday, with shift placed between 08:00 and 17:00 - must be available to take a shift that starts later and ends at 20:00 eventually)
Place of work: Porto (not possible to work remotely) - possibility of providing relocation benefits for candidates who are living out of Porto at the moment.
