Are you interested in working for a global leader company with operations in Lisbon, Porto, and other locations? We employ a diverse and multilingual workforce, enabling us to cater to a wide variety of clients and customers from around the world.
Job Description: Customer Service Representatives (CSRs) are the frontline support for customers of a company. They handle inquiries, complaints, and provide information about products and services. Their goal is to ensure customer satisfaction and maintain positive relationships between the company and its customers.
Key Responsibilities:
Communication:
Responding to customer inquiries via phone, email, chat, or in person.
Providing information about products, services, and company policies.
Escalating issues to higher-level support when necessary.
Problem Solving:
Addressing and resolving customer complaints or issues.
Investigating and troubleshooting product or service problems.
Offering appropriate solutions and alternatives within the time limits.
Customer Relationship Management:
Building and maintaining strong customer relationships.
Following up on customer interactions to ensure satisfaction.
Managing customer accounts and updating information as needed.
Technical Support:
Providing basic technical assistance and guidance.
Assisting customers in navigating the company's website or using products.
Sales Support:
Assisting with order placement, refunds, or exchanges.
Upselling and cross-selling products or services when appropriate.
Processing payments and handling billing inquiries.
Record Keeping:
Documenting customer interactions, transactions, and feedback.
Maintaining detailed records of customer communications and actions taken.
Required Skills:
Communication Skills: Excellent verbal and written communication skills to effectively interact with customers.
Problem-Solving Skills: Ability to think critically and solve problems efficiently.
Empathy and Patience: Demonstrating understanding and patience when dealing with difficult customers.
Technical Proficiency: Basic understanding of the company's products, services, and digital platforms.
Organizational Skills: Strong organizational and multitasking abilities to handle various customer inquiries simultaneously.
Teamwork: Ability to work well in a team and coordinate with other departments.
WHY YOU ARE A GREAT FIT
Native level of written and verbal communication skills in: German + English, Dutch + English, French + English, Spanish + English, Italian + English, Portugiesisch + English.
Good computer skills.
Excellent communication and interpersonal skills and team spirit.
High School Diploma.
EU passport/ID or a Portuguese resident card.
CONTRACT
Initial employment contract with a duration of 12 months.
Subsequent extension of one more contract for 12 months.
Permanent contract after 2 years.
TRAINING
The training period is around 10 days - paid.
Job Locations:
Remote: Work from the comfort of your own home, with flexible hours and a supportive virtual team.
Hybrid: Enjoy the best of both worlds with a mix of remote work and days in our Lisbon office.
Office-Based in Lisbon or Porto: Be a part of our vibrant Lisbon team, working in a dynamic and collaborative office environment.
Pay: 1,200.00€ - 1,700.00€ per month
Language:
German (Preferred)
Dutch (Preferred)
French (Preferred)
Spanish (Preferred)
Italian (Preferred)
English (Preferred)
Portugiesisch (Preferred)
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