Customer Support - German/English

Are you passionate about customer service and fluent in German? Do you live in Portugal?We are looking for candidates with excellent communication skills and a natural talent for understanding our customers' needs. Join our customer service team at a leading American multinational clothing and footwear company.Are you ready to seize this opportunity?Responsabilidades ChaveYou will be the key element in assisting customers throughout all aspects of their journey, from the moment they browse the brand's website to the final resolution of their needs. This includes:Guiding them in product selection;Resolving any website issues;Providing detailed product information and facilitating a seamless ordering process;Overseeing delivery processes, handling returns and refunds, and swiftly resolving any challenges that may arise along the way;Assisting customers with warranty-related issues.CompetênciasFluency in German and English, both spoken and written (mandatory);High school diploma or higher education;Broadband fiber internet connection (mandatory) as you will be working from home.Principais BenefíciosWhat's in it for you?- Youthful and multicultural atmosphere;- Base salary of 1100€ gross monthly and 6€ net of meal allowance in card;- Language Adder of 200€;- Health insurance.A Monday to Friday job (from 9 am to 6 pm), but you must be available to work a shift during weekends if needed. During peak seasons, working hours may extend until 8 pm and include weekend shifts.
#J-18808-Ljbffr