Customer Support - French And English (M/F/X)

Are you fluent in French with a solid grasp of English?

Do you have a passion for technology and want to be part of an innovative team?

We're looking for committed individuals to join our client's customer support team in the office.

If you enjoy solving problems and enhancing business experiences, this is your chance to work with a top-tier cloud solutions provider in a dynamic and collaborative environment!

Responsibilities Assist customers via phone, email, and chat with all their queries related to orders, subscriptions, and invoices;
Deliver high-quality service to ensure a superior customer experience;
Follow up on customer queries until they are fully resolved, and meet commitments within agreed deadlines;
Interact with various departments to ensure smooth processing of customer requests.

Requirements Native or advanced French (C2) proficiency;
Intermediate level of English (B2);
Excellent communication skills;
Experience in customer service is a plus;

Benefits Base salary of 895€/month;
Performance bonus up to 100€/month;
Meal allowance of 7,23€ per day worked;
Schedule: Monday to Friday (including bank holidays); between 7am and 5pm;
2 days off: weekends;
Working contract: 6 months (renewable);

Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.

If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.

Location: Lisbon

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