Customer Support Fr/Es Speaker @ Movework

Customer Support FR/ES Speaker @ MoveWORK To respond to incoming requests from platform users via the various communication channels;
Responsibilities:
Follow up requests until they are resolved in accordance with the internal process;
Respond quickly and effectively to emergencies and reassure customers in the event of a problem;
Escalate any difficulties encountered with the customer to the assigned Performance Coach to provide the best possible solution as quickly as possible;
Proactively train and support customers in using the platform to unite teams around a digital strategy and ensure their success with our products;
Make proposals to customers to promote innovations on the MoveWORK platform;
Be a driving force in updating the FAQ and service guides and providing feedback to customers;
Requirements:
You will have initial significant experience in a similar role (customer relations).
You have an appetite for digital tools and are at ease with IT tools and various communication channels.
You're keen to learn, curious, and enjoy solving problems with attention to detail and good analytical skills.
You have excellent interpersonal skills , are patient and empathetic, organized, meticulous, and possess a good sense of priorities.
Your oral and written communication skills are excellent.
You are fluent in French and Spanish .
The company:
MoveWORK provides a better quality of life at work for occupants, customers, and service agents. Our offering consists of a SaaS platform, customizable mobile applications , and high value-added services such as user coaching, training, and technical support.
Your recruiter:
Claudia, Talent Acquisition Specialist @ Effitalents.

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