.Customer Support for Social Media - French speakerAre you a fluent French speaker and passionate about social media? Would you like to build an international career working with a Global Fortune 500 company, focused on social presence? The time is now. Become a Customer Support for Social Media!We are looking for communicative professionals to provide customer support for our client's new product. Are you interested in new communication tools? Do you want to enter a world in which artificial intelligence, virtual reality and video walk together? Then, you have the right profile for this position.The best professionals will support you. Also, you will have access to training that will lead you to success in your new challenge.Are you ready for your new career path? Apply!We need those who have what it takes to live their ambitions and drive true impact in their work. Those willing to play their part in embracing a world of possibilities.Our ClientSocial interaction has been reinvented through Social Media and is continuously adapting to new technologies. Our client is one of the world's leading companies in the industry of Social Media, with hundreds of millions of daily users.What you'll doAs a Customer Support for Social Media, you'll address and resolve inbound customer support inquiries; Deliver accurate and professional customer service by email, chat support, and/or phone; Work with internal cross-functional partners to resolve customer inquiries; Ensure each inquiry is "resolved" from the customer's perspective, in a timely manner; Actively contribute to aknowledge base of resolution; Identify opportunities to improve ad products and the customer experience.What you'll needFluent level of written and verbal communication skills in French; Fluency in English – B2 level (mandatory); Exceptional written and verbal communication skills; Service-oriented mindsetand approach to work; The ability to thrive ina dynamic, team-focused environment; Self-starter/self-motivated to achieve top performance standards; Team player;Abilityto prioritize and manage tasks within a fast-paced environment.BenefitsExcellent job opportunities in a dynamic, leading multinational company; Possibility of cooperation with leaders of different industries; Stable work and career progression; Investment in training and personal development; Good reference for future career; Leadership opportunities;Challenging work as a Customer Support for Social Media; Modern and centrally located buildings with cafeteria facilities and an excellent public transportation connection; Health Insurance since day one in the company; Possibility to live in one of our apartments; Annually complementary return flight to your home country (within Europe); Free healthy meals in the cafeterias, such as soup, bread, salad and fruit; Free Portuguese languagecourses, sports activities, and organized events
