What you can expect
Are you a fluent French speaker and passionate about social media? Would like to build an international career working with a Global Fortune 500 company, focused on social presence? The time is now. Become a Customer Support for Social Media!
We are looking for communicative professionals to provide customer support for our client's new product. Are you interested in new communication tools? Do you want to enter a world in which artificial intelligence, virtual reality and video walk together? Then, you have the right profile for this position.
The best professionals will support you. Also, you will have access to training that will lead you to success in your new challenge.
Are you ready for your new career path? Apply!
Whomever you are, whatever you do, bring your ambition and ideas. Come drive our business into the future.
We need those who have what it takes to live their ambitions and drive true impact in their work. Those willing to play their part in embracing a world of possibilities.
Our Client
Social interaction has been reinvented through Social Media and is continuously adapting to new technologies. Our client is one of the world's leading companies in the industry of Social Media, with hundreds of millions of daily users.
What you'll do
As a Customer Support for Social Media, you'll address and resolve inbound customer support inquiries;
Deliver accurate and professional customer service by email, chat support, and/or phone;
Work with internal cross-functional partners to resolve customer inquiries;
Ensure each inquiry is "resolved" from the customer's perspective, in a timely manner;
Actively contribute to a knowledge base of resolution;
Identify opportunities to improve ad products and the customer experience.
What you'll need
Fluent level of written and verbal communication skills in French;
Fluency in English – B2 level (mandatory);
As a Customer Support for Social Media, you'll need exceptional written and verbal communication skills;
Service-oriented mindset and approach to work;
The ability to thrive in a dynamic, team-focused environment;
Self-starter/self-motivated to achieve top performance standards;
Team player;
Ability to prioritize and manage tasks within a fast-paced environment.
Benefits
Excellent job opportunities in a dynamic, leading multinational company;
Possibility of cooperation with leaders of different industries;
Stable work and career progression;
Investment in training and personal development;
Good reference for future career;
Leadership opportunities;
Challenging work as a Customer Support for Social Media;
Modern and centrally located buildings with cafeteria facilities and an excellent public transportation connection;
Health Insurance since day one in the company;
Possibility to live in one of our apartments;
Initial flight expenses refund;
Annually complementary return flight to your home country (within Europe);
Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
Free Portuguese language courses, sports activities, and organized events.
Teleperformance Portugal
Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!
With more than 12,000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
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