Customer Support for Pinterest – French speakerPinterest is looking for a Customer Service Representative to support and engage with its customers. As a Customer Support, you will embody the voice of business and provide insights for continuous improvement. You'll have the opportunity to be part of a global brand success. Support an international operation throughout its pioneering and ground-breaking community concept.
Are you ready for your new career path as a Customer Support for Pinterest with French? Apply!
What you'll doAs a Customer Support for Pinterest, you'll support business customers with solutions to unblock issues with Client's business products suite;Partner with Client's internal support teams to resolve technical product issues via bug prioritization and resolution;Represent the voice of businesses and develop insights to improve user experience;E-Mail and ticket support;Identify pain points and use data to size, prioritize and shape business cases for product enhancement;Provide documentation and regression training where needed.What you'll needFluent level of written and verbal communication skills in French;Fluency in English – B2 level (mandatory);Experience in Customer Service/Contact Center (preferential);Excellent communication skills and customer-centric mindset;Ability to independently seek out and apply relevant information when faced with a unique or new problem;Flexible and quick learner, able to adapt continuously;Passion for Client's mission, supporting businesses and improving the product experience.Work Location and BenefitsWork location: Lisbon;Work schedule: 40 hours per week;Stable work and career progression opportunities;Personal training for the job;Good reference for future career;Leadership opportunities;Remuneration: basic salary plus food subsidy;Health Insurance since day one in the company;Excellent opportunity to work with a top of mind brand;Excellent work environment in a multicultural company;Possibility to live in one of our apartments;Annually complementary return flight to your home country (within Europe);Free activities and sport events.Apply nowBecome a member of a worldwide team.
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