Embrace the future!
Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.
You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.
You will be handling customers' queries via phone, e-mail, and chat, identifying the client's problem and troubleshooting to find the solution.
Requirements
At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
Good communication skills, both verbal and oral
Excellent native level written and spoken communication skills in the language of support
Proactive attitude and strong team spirit
Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard
Ability to handle not only customers' emotions but also being able to empathize with the client's case
Openness to work flexible hours as required (may include evenings, weekends, and/or holidays)
Responsibilities
You will be answering customers' queries via phone, e-mail, or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team can address them as a group
Provide general and technical support to customers who use any of our client's paid products
Escalate complex problems according to defined procedures
Our Offer
Pleasant and inspiring working atmosphere
Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
Professional development and clear career path
Training & development opportunities
Competitive salary & relocation allowance*
*Relocation applicable only for international candidates joining us from abroad.
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