Your Role
Do you imagine yourself working in a fast-paced environment, with high quality and timeliness standards? Being part of a multicultural and goal-oriented team would be the right career path for you? You might be the one we are looking for! Teleperformance Portugal, the leader company in digital business services, is hiring communicative and ambitious candidates with the will to build a solid career in one of the best companies to work for in Portugal. You will integrate the team that provides support, with the most advanced multi-channel technology, on the financial services of one of the most prestigious institutions in the banking sector.
Our Client
With a worldwide presence, our client is one of the most prestigious institutions in the banking sector, with an impeccable track record of good customer relations and extensive market experience. This organization works vigorously to provide consumers, corporations, governments and institutions with a broad range of financial services and products.
Responsibility
Support Bank Customers;
Provide clear information about products and service;
Manage customer requests and clarify any doubts;
Deliver a positive attitude towards the brand;
Provide top-class interactions and customer service in rotating shifts, including night and weekend schedules.
Your Profile
Minimum academic qualifications: 12th grade;
Languages: C1 level or higher in Swedish and minimum B2 English;
Professional experience in Contact Center in the banking sector (preferential);
Ability to work in a fast-paced and high-volume service center;
Excellent communication and argumentation skills, with the ability to apply a logical problem-solving approach to resolving customer problems and inquiries;
Client, quality and results-oriented;
Ability to listen and manage conflicts with responsibility, proactivity and team spirit;
Agile in computer skills from the user's perspective – computer systems, internet, browser and basic software;
Strong interpersonal skills and ability to think independently.
Our Offer
Full-Time contract;
Personal training and development programs;
A solid career full of progression opportunities;
Health Insurance since day one in the company;
Cafeterias with free healthy meals such as soup, bread, salad and fruit;
Free events: workshops and other work-life balance activities also for family and friends;
Possibility to work in a world-leading multinational company.
Teleperformance Portugal
Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!
With more than 12 000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
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