Customer Support for Online Banking - Italian speakerAre you looking for your next career path as a Customer Support for Online Banking with Italian? Do you imagine yourself working in a fast-paced environment, with high quality and timeliness standards? Being part of a multicultural and goal-oriented team would be the right career path for you? Then, you might be the one we are looking for!Teleperformance Portugal, the leader company in digital business services, is hiring communicative and ambitious candidates.In this role, you will provide support on the financial services of one of the most prestigious institutions in the banking sector. Take advantage of the most advanced multi-channel technology.What you'll do:As a Customer Support for Online Banking, you'll support Bank Customers;Provide clear information about products and services;Manage customer requests and clarify any doubts;Deliver a positive attitude towards the brand;Provide top-class interactions and customer service in rotating shifts, including night and weekend schedules.What you'll need:Minimum academic qualifications: 12th grade;Languages: C1 level or higher in Italian and minimum B2 English;Professional experience in a Contact Center in the banking sector (preferential);Ability to work in a fast-paced and high-volume service center;Excellent communication and argumentation skills, with the ability to apply a logical problem-solving approach to resolve customer problems and inquiries;Client, quality and results-oriented;Ability to listen and manage conflicts with responsibility, proactivity and team spirit;Strong interpersonal skills and ability to think independently.What we offer:Full-Time contract;Personal training and development programs;A solid career full of progression opportunities;Challenging work as a Customer Support for Online Banking;Meritocratic environment;Employees empowerment and value;Health Insurance since day one in the company;Cafeterias with free healthy meals such as soup, bread, salad and fruit;Free events: workshops and other work-life balance activities, also for family and friends;Possibility to work in a world-leading multinational company.Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!With more than 12,000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
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