What you can expect
Do you love to communicate? Are you interested in the fashion industry? Join our team as a Customer Support for Fashion Retail!
As an e-Commerce Customer Support Representative, you will provide reassuring and friendly customer service by e-mail, for the French market. Your main goal will be to deliver resolutions, while building a positive brand image. Also, maintain a high level of service awareness at all time.
Are you ready for your new career path? Apply!
We need those who have what it takes to live their ambitions and drive true impact in their work. Those willing to play their part in embracing a world of possibilities.
What you'll do
As a Customer Support for Fashion Retail, you'll assist customers with issues regarding their returns or orders via email or phone;
Help customers to register online and/or process their orders;
Deal with complaints and escalation processes when necessary;
Able to deal with customers with late returns and faulty goods;
Liaise with the shipping department over issues raised by customers regarding orders or returns;
Liaise with Finance for any accounting inquiries and flag accounting issues raised by customers;
Maintain a high level of service awareness at all times;
Help customers with product inquiries.
What you'll need
Fluent level of written and verbal communication skills in French;
Fluency in English – B2 level (mandatory);
Previous experience in a customer service environment (preferred);
Passion for fashion and trends;
Capable of accessorizing and providing styling advice;
Demonstrate ability to handle and resolve complaints;
Help customers with product inquiries.
Benefits
Excellent work opportunity in a dynamic leading multinational company;
Possibility of cooperation with leaders in various industries;
Stable work and career progression;
Investment in training and personal development;
Good reference for future career;
Leadership opportunities;
Challenging work as a Customer Support for Fashion Retail;
Facilities centrally located with excellent public transportation and cafeteria included;
Health Insurance from day one in the company;
Possibility to live in one of our apartments;
Initial flight expenses refund;
Annually complementary return flight to your home country (within Europe);
Free healthy meals in the cafeterias, such as soup, bread, salad, and fruit;
Free Portuguese language courses, sport activities, and organized events.
Teleperformance Portugal
Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!
With more than 12,000 employees from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.
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