Customer Support For Fashion Brand - Dutch Speaker

Your Role
If you are a great communicator who's passionate about the fashion industry, this is the perfect job for you! We're looking for pro-active and motivated people to work with PVH – the clothing multinational company that owns some of your favorite brands. You'll have the opportunity to build a successful career and contribute to the success of the company. As a Customer Service Assistant, you'll be responsible for handling all customer queries, whether it is fashion advice or helping the customers with their orders, ensuring a great service!


Responsibility

Ensure an adequate response time while delivering the highest possible service;
Assist, by phone or through written support, to any of the customer's questions and concerns regarding the service;
Maintain excellent quality and efficiency to achieve our team targets;
Identify and process orders that may be fraudulent;
Provide information regarding shipping and delivery;
Advise our customers on a high level, providing updated help guides and meeting their individual needs.



Your Profile

Native written and verbal communication skills in Dutch;
Good level of English, written and spoken;
Social media responsiveness, including tracking and responding to customer comments;
Ability to ensure positive delivery of messages to our customers;
Ability to create upsell and cross-sell opportunities;
Ability to manage several emails efficiently;
Problem-solving skills;
Good argumentation skills.



Our Offer

Excellent work opportunity in a leading multinational company;
International career in a multicultural environment;
Possibility of cooperation with leaders in various industries;
Stable work and career progression;
Long-term development opportunities;
Private health insurance since day one in the company;
Possibility to live in one of our apartments;
Initial flight expenses refund;
Annually complementary return flight to your home country (within Europe);
Free Portuguese language courses, sport activities and organized events.



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