Customer Support English (Gaming) - Lisbon Pns

We are recruiting a Customer and Technical agent to provide assistance with gaming products, installing and synchronizing software and devices in Lisbon. Part of your daily activities will be:

Ability to interpret and understand Player questions/concerns and accurately resolve the issue Pre-empt possible future questions;
reduce future contacts by providing clear instructions/self-service resolutions Requirements:

Previous Salesforce CRM experience Gaming/Gamer - understanding of both digital media and the gaming/entertainment industry as a whole 1-2 years in the Contact Center industry;

Previous contact center experience in the following areas:

Gaming industry | Hardware /technical troubleshooting For Chat - previous experience with chat;
proven written ability 2+ years in Contact Center industry Some college preferred (or equivalent) Our offer:

Professional training Salarial package of 920 euros Private health insurance Career progression plan. Local:
Lisbon
Working hours:
Between 8am and 8pm
Come join us!
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