Company DescriptionAlter Solutions Portugal is an IT Consultancy Company, promoter of Digital Transformation, part of the Alter Solutions Group, created in 2006, in Paris.In 2022, Alter Solutions joined the act digital group, constituting a global community of talent in Technology, with presence in twelve countries: Germany, Belgium, Brazil, Canada, United States of America, Morocco, Spain, France, Luxembourg, Poland, Portugal and Serbia.
Also in 2022, we were certified as a Great Place to Work.In Portugal, we partner with over 120 clients and a team of over 500 people, working in projects for industries as diverse as banking, insurance, transportation, aviation, energy, and telecom.Headquarters of the Nearshore IT center, Alter Solutions Portugal has a dedicated team of around 30 specialized professionals, integrated into projects with several internationally renowned clients.Job DescriptionProvide front line support and act as primary contact for our clients and internal technical/support teamsLog all questions, incidents, problems and requests with accurate and complete informationResearch and respond to all calls, e-mails, and requests in a professional, prompt, and timely manner in accordance to established guidelines and proceduresPerform first level technical troubleshooting and problem solvingFulfil reporting, data extraction and application configuration requestsEscalate requests and incidents to the next level of tier support based on established guidelines and proceduresProvide ongoing, regular updates to customers to keep them appraised of progress toward problem resolution.Support internal project and development teams during new product releases roll outDrive continual improvement into monitoring/measurement/alerting practices and toolsWork in alternating shifts with earliest start at 6:00 AM and latest finish by 20:00 PMEnsure ON Call prevention nightly and weekend shifts on an alternating scheduleOccasional weekend or night on site interventionsQualificationsFluent in both French and English (near native level)Analytic and problem-solving skillsAbility and willingness to acquire in depth knowledge on different technologies and productsRelevant academic background (3 yrs.
min.
)Previous experience in similar functionsSQLITIL best practicesAS400Banking knowledge and Stock (nice to have)