Customer Support/Back-Office (Dutch Speaker)

We are searching for enthusiastic Customer Support/Back Office professionals wanting to discover Portugal and help the customers. Are you someone who wishes to live in Portugal? Explore Lisbon? Then do not hesitate to join the team!

Your responsibilities and impact as Customer Support/Back-Office will be: Supporting clients' activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands
Answering inquiries from customers by phone, e-mail and chat
Identifying issues and providing solutions
Ensuring a high level of customer satisfaction
Processing goods returns and refunds
Providing ad-hoc support
Being a team player and participating in the success of the team and project
Skills, qualifications and interests you need to succeed in this role: A native level of Dutch and at least a B2 level of English
A high school degree
Having a valid work permit for the specific country (required)
Living in or willing to relocate to Portugal for an international career and life experience
Being an attentive listener, comfortable and skillful at communicating with people
Having a drive for excellence and professionalism
Being a real team player and committed to your work
Excitement about intercultural communication and the expatriate lifestyle
Knowledge of the value and impact that a good customer experience can create
What's in it for you? Type of contract: a long-term fixed term contract, renewable every year or even indefinite
Working hours: full time (40h/week)
Different schedules depending on the project, 8 hours a day, rotational schedule or regular working hours
Various model options: on site, hybrid or remote projects
Salary range: 950 - 1300€ gross/month depending on project and relocation package
For international candidates:
Relocation Package including accommodation and flight/travel tickets
Help with paperwork, opening bank account, etc. upon your arrival
Health insurance after training
Different add-ons such as language lessons, cooking classes, sports activities, and social events organized by the company
Real career opportunities in different career paths
Your Future Company: By working with the major global players in BPOs, you have the flexibility to choose between locations in Portugal or Greece or Spain, including trendy cities such as Lisbon, Porto, Athens, Barcelona or Valencia. Regardless of your location, you can expect an international experience in and around your future workplace. Every city has a vibrant and lively culture, a warm climate, welcoming locals, unique cuisine, an international community and plenty to discover.

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